REGIONAL MAINTENANCE SUPPORT
Confidence in every product. Support behind every journey.
Because we have confidence in the quality and performance of MUXX products, we created MUXX Care - a regional maintenance support program designed to give eligible customers greater peace of mind through verified service records, approved service partners, and selected maintenance support.
We stand behind our products - that is why MUXX Care exists.
PRODUCT CONFIDENCE
At MUXX, we believe premium automotive products should be supported by more than specifications alone.
MUXX Care reflects our confidence in product quality and our commitment to responsible vehicle maintenance.
Through eligible MUXX products, valid service registration, approved service partners, and selected maintenance support, MUXX Care helps customers use MUXX with greater confidence.
MORE THAN LUBRICANT
MUXX Care connects product usage, service registration, approved local workshops, and selected maintenance support.
The program is designed to help customers build a traceable maintenance history, encourage regular vehicle care, and strengthen long-term trust between customers, workshops, distributors, and MUXX.
PROGRAM VALUE
MUXX Care helps eligible customers use MUXX products with greater confidence while keeping service records clearer and easier to trace.
PROGRAM FEATURES
Customers can register eligible MUXX product usage and maintenance records through official or approved channels, creating a clearer and more traceable service history.
Each MUXX Care support item is linked to the eligible MUXX product used. Registering one product does not automatically activate all support items.
MUXX Care works with approved service partners to help eligible customers receive selected support and complete maintenance through trusted local workshops.
Applications are reviewed based on valid registration records, eligible product usage, vehicle eligibility, submitted documents, applicable regional MUXX Care rules, and MUXX's final review.
SERVICE REGISTRATION
Customers can register eligible MUXX product usage through the official MUXX website, authorized distributors, approved workshops, or approved digital channels.
A valid registration helps create a traceable maintenance record and may activate the corresponding MUXX Care support item based on the MUXX product used.
Purchase or service with an eligible MUXX product through an authorized distributor, approved workshop, or approved sales channel.
Register the service record through the official MUXX website, authorized distributor, approved workshop, or approved digital channel.
A valid registration should include customer information, vehicle information, service date, mileage, eligible MUXX product used, proof of purchase or service record, and service channel information.
The applicable MUXX Care support item depends on the MUXX product used and the valid registrations completed.
If a related issue occurs within the applicable support period, eligible customers may submit an application through an approved MUXX Care channel for review.
VEHICLE ELIGIBILITY
MUXX Care applies only to vehicles within 10 years from the vehicle's first registration date or within 100,000 km mileage, whichever comes first.
If the vehicle's first registration date is not available, the vehicle manufacturing date may be used as the reference date according to regional MUXX Care rules.
MUXX Care applies only to valid registrations completed before the related issue occurs.
Vehicle information, mileage, service records, and eligible MUXX product usage records must be true, complete, and verifiable.
PRODUCT-LINKED SUPPORT ITEMS
MUXX Care is a modular maintenance support program. Each support item is linked to the eligible MUXX product used.
Registering one MUXX product does not automatically activate all MUXX Care support items.
Eligible products: MUXX Engine Oil, MUXX Transmission Fluid.
Selected support: Engine-related support; transmission-related support.
Activation: Requires two consecutive valid service registrations with the corresponding eligible MUXX product.
Support period: After the second valid registration, the support period begins from the service date of that registration and remains valid for one year. Each subsequent valid registration with the corresponding eligible MUXX product renews the support period for another one year.
Support calculation: Up to 50% of the approved repair support amount, capped at USD 1,000 per approved case.
Eligible products: MUXX Coolant.
Selected support: Radiator-related support.
Activation: Requires one valid service registration with eligible MUXX Coolant.
Support period: The support period begins from the service date of the valid registration and remains valid for one year. Each subsequent valid MUXX Coolant registration renews the support period for another one year.
Support calculation: Up to 50% support based on the approved local reference price and applicable regional MUXX Care rules.
Eligible products: MUXX Brake Fluid.
Selected support: Brake caliper-related support; brake wheel cylinder-related support.
Activation: Requires one valid service registration with eligible MUXX Brake Fluid.
Support period: The support period begins from the service date of the valid registration and remains valid for one year. Each subsequent valid MUXX Brake Fluid registration renews the support period for another one year.
Support calculation: Up to 50% support based on the approved local reference price and applicable regional MUXX Care rules.
Eligible products: MUXX A800, MUXX A900.
Selected support: MUXX A800: fuel pump-related support; MUXX A900: fuel injector-related support.
Activation: Requires one valid service registration with the corresponding eligible MUXX gasoline fuel system product.
Support period: The support period begins from the service date of the valid registration and remains valid for one year. Each subsequent valid registration with the corresponding eligible MUXX product renews the support period for another one year.
Support calculation: Up to 50% support based on the approved local reference price and applicable regional MUXX Care rules.
SUPPORT CALCULATION
For engine-related and transmission-related support, approved cases may receive up to 50% of the approved repair support amount, capped at USD 1,000 per approved case.
For selected parts support items, support may be calculated based on the approved local reference price and applicable regional MUXX Care rules.
The approved local reference price is determined according to local market conditions, approved distributors, approved service partners, and applicable regional MUXX Care rules.
CUSTOMER CONTRIBUTION
For selected MUXX Care support items, eligible customers may receive support based on the approved local reference price and applicable regional MUXX Care rules.
Customer contribution is collected by the local distributor or approved service partner.
Please contact an authorized MUXX distributor or approved service partner for local MUXX Care program details.
PROGRAM NOTE
MUXX Care availability, support items, application review, and regional program rules may vary by market.
Each application is reviewed based on valid service registration, eligible MUXX product usage, vehicle eligibility, submitted documents, approved local reference price, applicable regional MUXX Care rules, and MUXX's final review.
Detailed terms, conditions, and regional program rules are available through authorized MUXX distributors or approved service partners.
View MUXX Care Terms & ConditionsMUXX AI SUPPORT
Use MUXX AI Support to receive product guidance, maintenance support information, and MUXX Care program assistance.